Refund policy

Last Updated: July 2026

 

1.Refund & Return Eligibility

 

At AbouNazih Store, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

 

2. Damaged or Incorrect Orders

 

If your order arrives damaged, defective, or different from what was ordered, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, customers may be asked to provide:

• Order Number
• Photos of the Product
• Photos of the Packaging (if applicable)

 

3. Change of Mind

 

Returns or refunds may not be available for products that have been used, modified, damaged by misuse, or purchased by mistake after delivery.

 

4. Return Conditions

 

To be eligible for a return when approved:

• The product must be in its original condition.
• All included accessories must be returned.
• Original packaging should be provided when possible.

 

5. Refund Process

 

Once a return request is reviewed and approved, an appropriate solution will be offered, which may include:

• Product Replacement
• Store Credit
• Refund (when applicable)

 

6. Shipping Costs

 

Shipping charges may not be refundable unless the return is due to an error on our part or a damaged/incorrect item.

 

7. Non-Returnable Items

 

For hygiene, safety, or product condition reasons, certain items may not be eligible for return once opened or used.

 

8. Contact Us

 

For any refund or return inquiries, please contact AbouNazih Store through our Contact Information page or WhatsApp support.

 

AbouNazih Store
Tripoli, Lebanon